🚚 Official Shipping & Delivery Policy
Welcome to RomWala (operated by RomWala Ecom, Sagar, Madhya Pradesh, India). We are dedicated to ensuring that your orders are packed with the utmost care and delivered safely, securely, and expeditiously to your doorstep across India.
- Dispatch SLA: Orders are processed and dispatched within 24 to 48 business hours.
- Delivery Timeframe: Standard delivery takes 3 to 7 business working days across India.
- Logistics Partners: Delhivery Express, BlueDart, DTDC, and India Post Speed Post.
- Free Shipping: Available on all qualifying orders with a cart value of ₹999 or above.
- Warehouse & Dispatch Hub: Sagar, Madhya Pradesh (Delhivery Hub PIN: 470235).
1. Order Processing & Dispatch Timeline
Upon order confirmation, every item undergoes strict quality check inspection at our Sagar warehouse. Products are carefully packed using multi-layer bubble wrap, edge guards, and tamper-evident courier bags. All verified orders are handed over to our logistics partners within 24 to 48 business hours (excluding Sundays and national holidays).
2. Estimated Delivery Timelines Across India
Delivery timelines depend upon your shipping destination PIN code:
| Destination Region | Estimated Delivery Window | Courier Partner |
|---|---|---|
| Madhya Pradesh & Neighboring States (MP, UP, Rajasthan, Maharashtra) | 2 to 4 Business Days | Delhivery Express Air/Surface |
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai) | 3 to 5 Business Days | Delhivery Express / BlueDart |
| Rest of India & Remote PIN Codes | 4 to 7 Business Days | Delhivery / Speed Post |
3. Shipping Charges & Free Delivery
- Orders ₹999 or above: 100% FREE express doorstep shipping across India.
- Orders below ₹999: A nominal flat shipping charge of ₹49 applies nationwide.
- No Hidden Fees: All prices and shipping rates shown during checkout are inclusive of all taxes.
4. Real-Time Order Tracking
As soon as your shipment is picked up by Delhivery from our Sagar hub, an official AWB Tracking Number is generated. Real-time tracking updates are dispatched automatically via WhatsApp, SMS, and Email. You can also track your live shipment status anytime by entering your Order ID or mobile number on our Track Order Portal.
5. Tamper-Evident Packaging & Damaged Parcels
Smartphones, certified refurbished mobiles, charging adapters, jewellery, and delicate electronics are secured in reinforced boxes and tamper-evident security tape. If the parcel appears damaged, unsealed, or compromised at delivery, please decline the delivery or record a complete unboxing video and notify our Sagar helpline via WhatsApp at +91 7999085550 within 24 hours of receipt.
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the official contact details of the Grievance Officer are provided below:
RomWala Ecom
Main Market, Civil Lines, Sagar, MP - 470002
+91 7999085550
support@romwala.com