ЁЯФТ Official Privacy & Data Protection Policy
RomWala (operated by RomWala Ecom, Sagar, Madhya Pradesh, India) values the trust you place in us and is firmly committed to protecting your personal data and digital privacy in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
- 256-Bit SSL Encryption: All data transmitted between your browser and RomWala (https://ecom.romwala.com) is fully encrypted using enterprise TLS/SSL.
- 100% Secure Payments (Razorpay PCI-DSS Level 1): We NEVER capture, record, or store your credit/debit card numbers, CVVs, netbanking passwords, or UPI MPINs.
- Zero Data Selling: Your contact details, phone numbers, and addresses are strictly protected and never sold, rented, or traded to third-party marketers.
- Statutory Indian Compliance: Fully aligned with Reserve Bank of India (RBI) payment guidelines and Indian consumer privacy regulations.
1. Information We Collect
We collect only the essential personal details required to process your orders, deliver products, and provide customer support:
- Contact & Identity Information: Your full name, mobile number, email address, and complete delivery shipping address with PIN code.
- Order & Transaction Details: Products purchased, order identification numbers, billing totals, and payment status records.
- Technical & Log Data: IP address, browser type, device information, and security access logs collected strictly for fraud prevention and system integrity.
2. Payment Security & Razorpay Compliance
All digital payment transactions on RomWala are securely processed through Razorpay Payment Gateway (Razorpay Software Private Limited):
- Razorpay is certified PCI-DSS Level 1 compliant тАФ the highest level of security certification globally in the payment card industry.
- Your debit/credit card credentials, UPI payments, and banking authorizations are processed directly through Razorpay's encrypted bank-grade gateway.
- RomWala's web servers never capture, store, or have access to your card verification values (CVV), expiry dates, or banking passwords.
3. How We Use Your Data
We use your personal data strictly for authorized e-commerce operations:
- Processing orders, packaging items, and generating courier shipping manifests with our delivery partner (Delhivery Logistics).
- Sending real-time order confirmation, dispatch alerts, and live tracking updates via WhatsApp, SMS, and Email.
- Assisting with customer support queries, returns, replacements, and processing Razorpay refunds.
- Preventing fraudulent orders, unauthorized access, and maintaining network security.
4. Third-Party Service Providers
We share minimal necessary data only with trusted operational partners required to complete your purchase:
- Payment Processing: Razorpay Software Private Limited (PCI-DSS Level 1 payment gateway).
- Logistics & Delivery: Delhivery Express Logistics / India Post (for doorstep parcel delivery).
- Transactional Communication: Official SMS and WhatsApp APIs for order status delivery notifications.
5. Cookies & Session Storage
We use standard first-party session cookies strictly to keep your shopping cart active, remember your wishlist, and ensure secure user account login. We do not use third-party invasive cross-site tracking cookies.
6. Grievance Officer & Nodal Contact (Statutory Compliance)
In accordance with the Information Technology Act, 2000 and rules made thereunder, and Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the designated Grievance Officer for RomWala are provided below:
Designation: Grievance Officer & Customer Support Head
Entity / Brand: RomWala Ecom (ecom.romwala.com)
Physical Office: Main Market, Civil Lines, Sagar, Madhya Pradesh - 470002, India
Helpline & WhatsApp: +91 7999085550
Support Email: support@ecom.romwala.com
Operating Hours: Monday to Saturday, 10:00 AM тАУ 7:00 PM IST
Redressal Timeline: In accordance with statutory rules, grievances are acknowledged within 48 hours and resolved within thirty (30) days of receipt.
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the official contact details of the Grievance Officer are provided below:
RomWala Ecom
Main Market, Civil Lines, Sagar, MP - 470002
+91 7999085550
support@romwala.com