Cancellation, Return & Refund Policy

↩️ Official Cancellation, Return & Refund Policy

At RomWala (operated by RomWala Ecom, Sagar, Madhya Pradesh), customer satisfaction, trust, and peace of mind are our foremost priorities. If you encounter any issue with a purchased item, we provide a transparent, hassle-free 7-Day Return and Replacement Policy.

1. Order Cancellation Policy

Customers can cancel any order free of charge before the product has been dispatched from our Sagar warehouse:

• Log in to your RomWala Customer Dashboard and click Cancel Order.
• Or send an immediate WhatsApp message to our customer care at +91 7999085550 mentioning your Order ID.
• For prepaid orders cancelled prior to dispatch, a 100% full refund is initiated immediately and returned to your original payment method.

2. 7-Day Return & Replacement Eligibility

You are entitled to request a return or free replacement within 7 days of delivery under the following conditions:

• The product arrived physically broken, scratched, or damaged during transit.
• The product is malfunctioning, dead-on-arrival, or exhibits manufacturing defects.
• The product delivered differs in model, specifications, color, or variant from what was invoiced.

Conditions: Items must be returned with their original brand box, accessories, charger, bill/invoice, and serial number/IMEI intact without customer-induced physical damage.

3. Doorstep Reverse Pickup Process

Upon approval of your return request, our authorized courier partner (Delhivery) will arrange a doorstep reverse pickup within 24 to 48 business hours. You do not need to ship the package anywhere yourself.

4. Refund Processing & Timelines (Razorpay Compliant)

Once the returned product arrives at our Sagar facility and completes technical verification, the refund is initiated:

5. Customer Support & Assistance

For any questions regarding returns, replacements, or refunds, contact our Sagar support desk via WhatsApp or Call at +91 7999085550 or email support@ecom.romwala.com.